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Position: IT Application Supporter 2nd Level
Institution: Ernst & Young
Location: Bern, Switzerland
Duties: Responsible for supporting our local user base in German and English; Registration, categorization, analysis and troubleshooting of all requests reaching our 2 nd Level support; Coordinating complex problems with the next support level to facilitate a quick solution; Collaboration in IT Projects (Producing specific solutions for our auditor’s practice); Supporting with administrative tasks
Requirements: A commercial degree (KV/Handelsschule) with further education in IT (or vice versa); Strong technical and user knowledge of Windows 10 operating system and the MS Office (M365) applications (Excel, Word, PowerPoint, SharePoint, OneNote, and MS Teams); Minimum 1-2 years of working experience in a corporate IT environment; Other relevant experience in a related technical field (deployment/implementation and infrastructure); Strong organizational and communication skills together with analytical thinking; Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams; Good written and verbal communication skills - must be able to communicate fluently in English and German both verbally and in writing; Strong customer/business-oriented focus
   
Text: IT Application Supporter 2nd Level in Berne ???? Switzerland New ???? Core Business Services ????    SWI000OA Requisition # ????    Nov 26, 2020 Post Date Apply for Job Share this Job Sign Up for Job Alerts In a world that’s changing faster than ever, our purpose acts as our ‘North Star’ guiding our more than 300,000 people - providing the context and meaning for the work we do every day. In doing so, we play a critical role in building a better working world for our people, clients and communities. Thanks to our innovative services in auditing, tax consulting as well as transaction and management consulting, we proudly lead our clients into the future. Our Core Business Services offer employees a variety of internal structures and services that contribute to the implementation of our global corporate strategy. If you’re looking to develop your individual skills whilst working in interdisciplinary and multicultural teams, come join us! With our Assurance Services , we strengthen public confidence in global capital markets and promote sustainable growth. If you’re looking to develop your individual skills whilst working in interdisciplinary and multicultural teams, come join us! Assurance Technology focuses on delivering premium support services to the audit practice. Besides the operations of our globally developed software services, Assurance Technology also focuses on locally built solutions only delivered within Switzerland. We are looking for an IT Application Supporter within our team to support our specific Audit applications alongside with the newly implemented Enterprise Content Management system “OnBase”. In this role you will be responsible for managing a wide range of different incidents escalated to our 2 nd Level Support team. What you can expect - enriching experiences that will last a lifetime Responsible for supporting our local user base in German and English Registration, categorization, analysis and troubleshooting of all requests reaching our 2 nd Level support Coordinating complex problems with the next support level to facilitate a quick solution Collaboration in IT Projects (Producing specific solutions for our auditor’s practice) Supporting with administrative tasks What you can contribute - skills for shaping the future A commercial degree (KV / Handelsschule) with further education in IT (or vice versa) Strong technical and user knowledge of Windows 10 operating system and the MS Office (M365) applications (Excel, Word, PowerPoint, SharePoint, OneNote, and MS Teams) Minimum 1-2 years of working experience in a corporate IT environment Other relevant experience in a related technical field (deployment/implementation and infrastructure) Strong organizational and communication skills together with analytical thinking Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams Good written and verbal communication skills - must be able to communicate fluently in English and German both verbally and in writing Strong customer / business-oriented focus Stick to your plans and realize your goals with us! Design your career with EY in a culture that promotes diversity and education. International multi-cultural team of highly motivated professional Constant personal development with a steep learning curve - a system of trainings, mentoring, counselling and on-the-job learning Modern working environment and equipment, fostering mobile working flexibility Transparent performance-based recognition and progression system Acquire a fully accredited corporate MBA (EY Tech MBA) from Hult International Business School, whilst working with EY, completely free* Your ambition is as bold as ours. As part of our high-performing teams, you’ll build the tech skillsets and growth mindsets to become the leader you want to be. The leader the world needs. Harness our scale, our tech, our teams and our culture to realize your potential. Learn from the best, surround yourself with the curious, ask better questions to seek better answers. The exceptional EY experience. It’s yours to build. Make the next step and apply for this position online . Ref. No: SWI000OA. For further information please contact our recruitment team ( recruitment.switzerland@ey.com / 41 58 286 33 66). * exception of EY contractors, interns and alumni.
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