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Position: IT Support Officer
Institution: University of Luxembourg
Location: Luxembourg City, Luxembourg
Duties: To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications; To assist all our users with any IT related incident when called upon; To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to our users as soon as possible; Work with a IT Service Desk ticketing system to accurately record, update and document requests
Requirements: Secondary level education (at least A Level standard) and ideally have some certification of IT skills or equivalent professional experience; Three to five years in IT Support level 2; Ability to handle Windows operating systems, Microsoft Office products and operational standards software; Professional knowledge of Apple Mac OS X system; Experience of using and administering Ubuntu; Knowledge of IT hardware, networking and peripherals; Further knowledge e.g. in Microsoft SCCM are an advantage for this post; ITIL methodology knowledge or other IT best practices knowledge is considered as an asset
   
Text: UOL03740 31-Dec-2099 The University | About us... The University of Luxembourg aspires to be one of Europe’s most highly regarded universities with a distinctly international and interdisciplinary character . It fosters the cross-fertilisation of research and teaching , is relevant to its country, is known worldwide for its research and teaching in targeted areas, and is establishing itself as an innovative model for contemporary European Higher Education. It`s core asset is its well-connected world-class academic staff which will attract the most motivated, talented and creative students and young researchers who will learn to enjoy taking up challenges and develop into visionary thinkers able to shape society. We’re looking for people driven by excellence, excited about innovation, and looking to make a difference. If this sounds like you, you’ve come to the right place! Your Role... An IT Application and Infrastructure Support Officer is required to work as part of the team providing core IT services to our students and members of staff. As part of this role you will be required to work at our Campuses of Kirchberg and Belval. It is essential you are experienced in typical IT service desk procedures and possess prior experience in a customer-facing role. The IT Operations team deals with the operational aspects of our approx. 8000 users and the day to day support of 100’s of servers. This role is reporting to the Team Leader SIU Operations of the University’s IT Department. To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications To assist all our users with any IT related incident when called upon To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to our users as soon as possible Work with a IT Service Desk ticketing system to accurately record, update and document requests Installing and configuring computer hardware operating systems and applications To resolve incidents and upgrade different types of software and hardware, including printers, copiers and scanners To create, maintain and publish relevant support documentation in order to assist all colleagues in the quick resolution of their incidents and IT requests and enable users to become more self-sufficient What we expect from you… Secondary level education (at least A Level standard) and ideally have some certification of IT skills or equivalent professional experience Three to five years in IT Support level 2 Ability to handle Windows operating systems, Microsoft Office products and operational standards software Professional knowledge of Apple Mac OS X system Experience of using and administering Ubuntu Knowledge of IT hardware, networking and peripherals Further knowledge e.g. in Microsoft SCCM are an advantage for this post ITIL methodology knowledge or other IT best practices knowledge is considered as an asset Strong communication skills, presenting technical issues verbally and in writing to both technical and non-technical staff High level of personal integrity as well as the ability to professionally handle confidential matters, and show an appropriate level of judgment and maturity Fluency in French and very good command of English. German is considered as an asset In Short... Contract Type: Permanent Work Hours: Full Time 40.0 Hours per Week Location: Kirchberg Job Reference: UOL03740 What you have to know... Applications should be submitted online and include: Curriculum Vitae Cover letter Early application is highly encouraged, as the applications will be processed upon reception. Please apply ONLINE formally through the HR system. Applications by email will not be considered. The University of Luxembourg embraces inclusion and diversity as key values. We are fully committed to removing any discriminatory barrier related to gender, and not only, in recruitment and career progression of our staff. In return you will get… Multilingual and international character . Modern institution with a personal atmosphere. Staff coming from 90 countries. Member of the “University of the Greater Region” (UniGR). A modern and dynamic university. High-quality equipment. WiFi on campus. Close ties to the business world and to the Luxembourg labour market. A unique urban site with excellent infrastructure. A partner for society and industry . Cooperation with European institutions, innovative companies, the Financial Centre and with numerous non-academic partners such as ministries, local governments, associations, NGOs … Find out more about the University Addresses, maps & routes to the various sites of the University
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