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Position: Senior Library Assistant: Digital Services
Institution: University College London
Department: Library Services - Digital Services
Location: London, United Kingdom
Duties: The Digital Services Team oversees the delivery of digital library services, including web interfaces, in the context of excellent customer service. This includes day-to-day services for Library staff and for Library users in their discovery and delivery of Library-funded electronic resources; Technical maintenance, support and development of these services is the responsibility of the UCL Information Services Division, and the Digital Services Team acts as the main point of operational liaison with ISD, representing Library Services business needs and service priorities. This requires effective liaison with service teams across the Library; This is a full time post, providing day-to-day support and assistance in these areas, including creating and maintaining documentation, providing training, assisting with projects, helping with web and desktop support and acting as a point of liaison with the UCL Information Services Division concerning change requests, problem reporting and service developments in digital library services
Requirements: The successful candidate will possess 5 GCSEs (A*-C) or equivalent, have confidence in using information technology across a range of software applications and devices, have experience of preparing and delivering training, and have a readiness to acquire new skills as required for the role; Candidates should also have good knowledge of MS Office applications, experience of providing IT support to colleagues or customers, and familiarity with terminology and concepts relating to desktop, laptop and tablet device hardware; The ability to communicate effectively and professionally with colleagues at all levels within UCL is also required, as is being able to work individually or as part of a team, being able to prioritise own workload and being committed to excellent customer service
   
Text: Senior Library Assistant: Digital Services, - Ref:1820904 Click here to go back to search results Apply Now UCL Department / Division Library Services Specific unit / Sub department Digital Services Location of position London Grade 6 Hours Full Time Salary (inclusive of London allowance) £29,089 - £34,090 per annum Duties and Responsibilities The Digital Services Team oversees the delivery of digital library services, including web interfaces, in the context of excellent customer service. This includes day-to-day services for Library staff and for Library users in their discovery and delivery of Library-funded electronic resources. Technical maintenance, support and development of these services is the responsibility of the UCL Information Services Division, and the Digital Services Team acts as the main point of operational liaison with ISD, representing Library Services business needs and service priorities. This requires effective liaison with service teams across the Library. This is a full time post, providing day-to-day support and assistance in these areas, including creating and maintaining documentation, providing training, assisting with projects, helping with web and desktop support and acting as a point of liaison with the UCL Information Services Division concerning change requests, problem reporting and service developments in digital library services. Key Requirements The successful candidate will possess 5 GCSEs (A*-C) or equivalent, have confidence in using information technology across a range of software applications and devices, have experience of preparing and delivering training, and have a readiness to acquire new skills as required for the role. Candidates should also have good knowledge of MS Office applications, experience of providing IT support to colleagues or customers, and familiarity with terminology and concepts relating to desktop, laptop and tablet device hardware. The ability to communicate effectively and professionally with colleagues at all levels within UCL is also required, as is being able to work individually or as part of a team, being able to prioritise own workload and being committed to excellent customer service. Further Details A job description and person specification can be accessed at the bottom of this page. To apply for the vacancy please click on the Apply Now button below. Previous applicants need not apply. Please note that only information contained in the application form will be considered by the shortlisting panel, therefore covering letters and CVs are not required. For queries regarding the vacancy or the application process, please contact library-jobs@ucl.ac.uk , 020 7679 7977 quoting job reference. Further information about UCL Library Services can be found on our website. The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work please see www.ucl.ac.uk/ways-of-working to find out more. We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level. Closing Date 20 Nov 2019 Latest time for the submission of applications 23:59 Interview date TBC This role does not meet the eligibility requirements for a tier 2 certificate of sponsorship under UK Visas and Immigration legislation. Therefore UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role. This appointment is subject to UCL Terms and Conditions of Service for Research and Support Staff. Please use these links to find out more about UCL working life including the benefits we offer and UCL Terms and Conditions related to this job. Job Description and person specification Apply Now
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