As Protocol Officer, you will be part of the team that coordinates all aspects of the programmes, which enable high-level visitors to appreciate the role and value of CERN in line with the strategic directions of the Directorate and established protocol guidelines. You will be at the forefront of the representational function of the laboratory, working closely with colleagues from across CERN and the scientific collaborations
Bachelor's degree or equivalent relevant experience in the field of hospitality, communications or a related field. Experience in hospitality is essential. Experience working in teams, preferably in an international environment/international organization. Previous experience in organizing and hosting diplomatic protocol events would be an asset
Company Description At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern. Job Description Introduction The Protocol Office coordinates and oversees the visits of dignitaries to CERN (including Heads of State and Government, ministers, ambassadors, scientific and academic leaders and others) and leads the organization of high-level ceremonies, events and meetings at CERN. More information about the Protocol Office can be found here: https://protocol-office.web.cern.ch/ Functions As Protocol Officer, you will be part of the team that coordinates all aspects of the programmes, which enable high-level visitors to appreciate the role and value of CERN in line with the strategic directions of the Directorate and established protocol guidelines. You will be at the forefront of the representational function of the laboratory, working closely with colleagues from across CERN and the scientific collaborations. Under the supervision of the Chief of Protocol, you will: Serve as the central contact point for the design and preparation of the substantive and logistics aspects of visit and event programmes, coordinating internal and external services involved during the planning period, collaborating with CERN scientists, international relations advisers and national management liaisons. Coordinate the protocol and logistics of visits and events, ensuring the conformity of the programme with relevant guidelines (precedence, procedure, etc.), timetable and related actions and adjusting to last-minute changes as necessary. Provide assistance and advice on protocol matters to the CERN Management and senior colleagues at the laboratory. Contribute to the maintenance of relevant statistics and performance indicators, as well as compilation of regular reports on the work of the Protocol Office. Contribute to the continuous development of policies, guidelines and procedures related to the protocol. Qualifications Bachelor's degree or equivalent relevant experience in the field of hospitality, communications or a related field. Experience: Experience in hospitality is essential. Experience working in teams, preferably in an international environment / international organization. Previous experience in organizing and hosting diplomatic protocol events would be an asset. Technical competencies: Customer service: being proactive, adapting your behavior and reactions to the organization's needs and guest's expectations. Event organization and management: of many event formats (protocol visits, inaugurations, project launchings, anniversaries, flag-raising ceremonies). Drafting and writing of official documents: using office software packages. Drafting and writing daily correspondence addressed to high ranking officials or offices in French and English. Knowledge of administrative rules and procedures: taking into account all safety/security aspects. CERN Protocol standards: notions. Diplomatic and ceremonial protocol and etiquette or ability to learn. Behavioral competencies: Demonstrating flexibility: being willing to work on different projects simultaneously, being able to deal with ambiguous or unpredictable situations; adapting quickly and resourcefully to shifting priorities and requirements. Working in the interest of the Organization: accepting and complying with strategy and directions from hierarchy voicing support for the organization and its goals; talking about CERN in a positive way; demonstrating motivation for own work, being enthusiastic, involved and energetic in pursuing tasks. Building relationships: showing courtesy and consideration in dealings with others; relating well to all people regardless of category/level within the Organization; understanding how individual differences bring added value to the organization; promoting complementarities. Communicating effectively: delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions; leveraging support networks across the Organization providing others with timely information. Achieving results: being rigorous and producing quality results at first attempt; delivering prompt and efficient service taking into account customer needs; having a structured and organized approach towards work; being able to set priorities and plan tasks with results in mind. Language skills: Spoken and written English and French: the ability to understand and speak both languages in professional contexts as well as the ability to draft standard texts and to make oral presentations in both languages. Additional Information Eligibility and closing date: Diversity has been an integral part of CERN's mission since its foundation and is an established value of the organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States . This vacancy will be filled as soon as possible, and applications should normally reach us no later than 01.12.2019. Employment Conditions Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position. These functions require: Work in radiation areas. Work during nights, Sundays and official holidays. Interventions in underground installations. A valid driving license. Job grade: 4-5 Job reference: IR-PRT-2019-109-LD Benchmark Job Title: Communications/Public Relations/External Relations Support Officer Please make sure you have all the documents needed to hand as you start your application, as once it is submitted, you will not be able to upload any documents or edit your application further
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