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Position: Senior IT and AV Officer
Institution: University College London
Department: Information Services Division
Location: London, United Kingdom
Duties: We are currently recruiting to the role of Senior IT and AV Officer primarily delivering prompt in-depth, customer-focussed 1st, 2nd and 3rd line support to staff and students. You will provide support for computer desktops, mobile devices, audio visual, multimedia equipment, printers, specialist equipment and other peripherals used by academic staff, administrative staff and students. You will be responsible for providing mentoring, training and support to other IT & AV officers within the team. You will also form part of a team and will be expected to work within virtual teams across other parts of the ISD as required
Requirements: You will have excellent problem-solving skills including an ability to diagnose complex hardware and software faults and have excellent communication both written and oral, interpersonal and customer service skills. An ability to work under pressure, manage competing priorities, work unsupervised and taking responsibility for setting and meeting deadlines for your own work are essential for this post. You will also have previous experience of one-to-one staff training or mentoring
   
Text: Senior IT and AV Officer, - Ref:1805628 Click here to go back to search results Apply Now UCL Department / Division Information Services Division Location of position London Grade 7 Hours Full Time Salary (inclusive of London allowance) ?35,328 to ?42,701 per annum Duties and Responsibilities The Information Services Division (ISD) exists to support and enhance learning, teaching, research and associated administrative processes at UCL, and to contribute to the development of UCL policy in these areas. Within the ISD, IT for SLMS supports and enhances research, teaching and associated administrative processes across the 4 Faculties of Population Heath Sciences, Medical Sciences, Life Sciences and Brain Sciences. We are currently recruiting to the role of Senior IT and AV Officer primarily delivering prompt in-depth, customer-focussed 1st, 2nd and 3rd line support to staff and students. You will provide support for computer desktops, mobile devices, audio visual, multimedia equipment, printers, specialist equipment and other peripherals used by academic staff, administrative staff and students. You will be responsible for providing mentoring, training and support to other IT & AV officers within the team. You will also form part of a team and will be expected to work within virtual teams across other parts of the ISD as required. Key Requirements You will have excellent problem-solving skills including an ability to diagnose complex hardware and software faults and have excellent communication both written and oral, interpersonal and customer service skills. An ability to work under pressure, manage competing priorities, work unsupervised and taking responsibility for setting and meeting deadlines for your own work are essential for this post. You will also have previous experience of one-to-one staff training or mentoring. Further Details A Job Description can be accessed at the bottom of the page. To apply for the vacancy please click on the ?Apply Now? button below. If you have any queries regarding the vacancy or application process, please contact ISD Staffing Administration Team isd-hradmin@ucl.ac.uk We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level. We will consider applications to work on a part-time, flexible and job share basis wherever possible. Closing Date 30 May 2019 Latest time for the submission of applications 23:59 Interview date TBC This appointment is subject to UCL Terms and Conditions of Service for Research and Support Staff. Please use these links to find out more about UCL working life including the benefits we offer and UCL Terms and Conditions related to this job. JD_Senior IT and AV Officer Apply Now
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