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Position: IT Customer Service Manager
Institution: University of New South Wales
Department: Customer Service Delivery
Location: Sydney, New South Wales, Australia
Duties: In conjunction with the Director and other IT Customer Service Delivery Managers, set, operate, monitor and evaluate the strategic and annual objectives for the Customer Service team; lead and support cultural change so that the Customer Service team develops as a high performing customer service team; develop ways to showcase and promote the services offered and build trust and support for UNSW IT; develop and improve systems and processes, develop and action customer engagement strategies to deliver services that meet and exceed the customers’ needs, etc
Requirements: Proven experience in a senior IT Support Management role with accountability and responsibility for budget management, and team management in a customer focused, matrixed environment. Demonstrated experience in driving transformation in the Service Management function. Experience in analysing organisational needs and develop solutions that meet strategic and operational requirements
   
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Project Officer Sydney, NSW 23 Apr 2019 The Project Officer, Clinical Trials, will provide support to the development and implementation of the Clinical Trials Support and Enablement Program More Jobs 28 Powered by PageUp Job Search e.g. "Lecturer, Admin assistant" Refine Search Categories Administration 17 Associate Professor 2 Business Development / Industry Engagement 4 Finance 1 Fundraising / Philanthropy 1 Head of School / Director 2 Human Resources 1 Information Technology 5 Laboratory Technician 2 Lecturer 6 Post doctoral research fellow 24 Professor 3 Research Administration support 8 Scholarship 1 Senior Lecturer 6 Student Recruitment / Admissions 1 Student Services 3 Tutor / Associate Lecturer 1 Locations Canberra, ACT 8 Sydney, NSW 60 Work type Continuing / Full time 18 Fixed term / Full time 49 Fixed term / Part time 8 Engagement type Continuing 24 Fixed term 44 Faculty / Division Campus Life & Community Engage 1 Div of Finance and Operations 1 Division of Philanthropy 1 DVC (Research) 4 DVC Enterprise 6 Fac of Arts & Social Sciences 2 Faculty of Built Environment 2 Faculty of Engineering 5 Faculty of Medicine 15 Faculty of Science 15 UNSW Business School 7 UNSW Canberra at ADFA 8 UNSW Law 1 Contacts Privacy Policy Copyright & Disclaimer Accessibility Sitemap Jobs@UNSW , Human Resources, UNSW Sydney NSW 2052 Australia Telephone 61 2 9385 2697 | Email recruitment@unsw.edu.au Authorised by Director, Human Resources, UNSW Provider Code : 00098G ABN : 57 195 873 179 Share Share this page via social media: Facebook LinkedIn Newsvine Google bookmarks Send an email link to this page Print
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