Position:	Library Cafe General Assistant Term time
Institution:	University of Birmingham
Location:	Birmingham, West Midlands, United Kingdom
Duties:	As part of Hospitality and Accommodation Services (HAS), the Catering department offer a wide variety of outlets to staff, students and visitors across campus and in our student accommodation. These range from small coffee shops to large restaurants, as well as providing hospitality services for conferences and events held on campus. The post-holder will be responsible for providing excellent customer service in any one of those areas/outlets; This post will involve basic food preparation, the provision of a high quality food and beverage service, cash handling, cleaning and stock control, along with any other duties required to ensure the smooth running of the catering service we offer to our diverse range of customers
Requirements:	Experience and knowledge of working in a busy, customer facing role is preferred, with previous experience of working in a food and beverage environment being particularly advantageous; A Level 2 Food Safety Certificate is desirable, however full training will be provided; Customer Service; Deliver the highest level of customer service by exhibiting a ‘can do’ attitude and by building relationships with customers and colleagues; Building rapport with customers whenever possible and encouraging customer feedback; Ensure that a high standard of personal appearance and hygiene is consistently maintained at all times. This includes wearing the correct protective clothing as set down by HAS, University policies and procedures and any other brand standard specifications; Maintain a close working relationship with all members of staff, including Supervisors and the wider University Catering Management Team; It is essential that you have positive communication and interpersonal skills and the ability to work on an individual basis or as part of a team environment; A smart appearance is required, however full uniform will be provided; Work patterns may vary so a flexible approach to working hours and days is essential
Text:	Library Cafe General Assistant Term time - 56815 Click here to go back to search results Apply Now Full Time/Part Time Part Time Number of hours / weeks to be worked 25 hours a week for 30 weeks a year Post is open to: External and internal candidates Grade 200 Salary Full time starting salary £15,818 to £16,102. With potential progression once in post to £18,415 a year. New staff are eligible to join the University’s new defined contribution pension scheme. Existing staff may continue to receive their current benefits. Additional Information working 5 out of 7 days including closed days and bank holidays Terms and Conditions Support Job Purpose As part of Hospitality and Accommodation Services (HAS), the Catering department offer a wide variety of outlets to staff, students and visitors across campus and in our student accommodation. These range from small coffee shops to large restaurants, as well as providing hospitality services for conferences and events held on campus. The post-holder will be responsible for providing excellent customer service in any one of those areas/outlets. This post will involve basic food preparation, the provision of a high quality food and beverage service, cash handling, cleaning and stock control, along with any other duties required to ensure the smooth running of the catering service we offer to our diverse range of customers. Person Specification • Experience and knowledge of working in a busy, customer facing role is preferred, with previous experience of working in a food and beverage environment being particularly advantageous • A Level 2 Food Safety Certificate is desirable, however full training will be provided Customer Service • Deliver the highest level of customer service by exhibiting a ‘can do’ attitude and by building relationships with customers and colleagues • Building rapport with customers whenever possible and encouraging customer feedback • Ensure that a high standard of personal appearance and hygiene is consistently maintained at all times. This includes wearing the correct protective clothing as set down by HAS, University policies and procedures and any other brand standard specifications • Maintain a close working relationship with all members of staff, including Supervisors and the wider University Catering Management Team • It is essential that you have positive communication and interpersonal skills and the ability to work on an individual basis or as part of a team environment • A smart appearance is required, however full uniform will be provided • Work patterns may vary so a flexible approach to working hours and days is essential Closing Date 8 Dec 2017 A full job description is available in PDF format http://www.download.bham.ac.uk/vacancies/jd/56815 .pdf Apply Now If you do not have Adobe software you can view the full job description by clicking here to download Adobe software free of charge. (This will take you to an external site). Email this vacancy to a friend University of Birmingham, Edgbaston, Birmingham, B15 2TT, UK Tel: 0121 415 9000

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