Position:	Programme Administrator 50111
Institution:	University of Birmingham
Location:	Birmingham, West Midlands, United Kingdom
Duties:	Working under the support and guidance of the Programmes Team Leader, the Programme Administrator is a member of the School’s Student Services Centre, providing professional and proactive administrative support in the delivery of the School’s taught programmes. The Student Services Centre programmes teams have collective responsibility for supporting the School’s programmes and students, with each Programme Administrator having individual responsibility for a particular portfolio of programmes (including its data); The Programme Administrator will work pro-actively to foster effective, flexible and efficient administrative practices with a strong focus on the highest quality student experience across the School, providing co-ordinated services to students and academic staff; The specific duties undertaken by each Programme Administrator will be informed by the specific needs of the allocated portfolio of programmes, but the post-holder will support most aspects of the student life cycle including student recruitment, programme organisation, learning support, student liaison, record- keeping, timetabling, assessments, examinations and student visits. The post holder will provide an effective and efficient delivery of programme support with high levels of customer care being demonstrated at all times; Occasional weekend work may be required (for which advanced notice will be given); The post holder will be expected to contribute to other areas of the School (as and when required) in support of the School’s strategic priorities
Requirements:	Essential: 1. Educated to at least Advanced Level (or equivalent qualifications or work experience) and hold at least a GCSE in Mathematics and English at C or above (or equivalent); 2. Demonstrable experience of using Microsoft Office applications and the ability to learn new IT software, including iVLE (Canvas); 3. Competent, conscientious and motivated with a methodical approach to work; 4. Excellent interpersonal, organisational, team working and communication skills; 5. Willing and able to assess and apply own skills, abilities and experience. Being aware of own behaviour and how it impacts on others; 6. Providing the best quality service to all students and staff and to external customers eg., clients suppliers, Being genuine and open long-term relationships in order to drive up service standards; 7. Taking a holistic view and working enthusiastically and with creativity to analyse problems and develop innovative and workable solutions. Identifying opportunities for innovation; 8. Adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being receptive to new ideas; 9. Ability and demonstrable experience of working accurately and paying close attention to detail; 10. Demonstrable ability to prioritise own workload and to complete all tasks accurately even when working to challenging deadlines; 11. Demonstrable ability to manage own workload autonomously and work as an effective team member; 12. Demonstrable ability to provide effective, high quality customer service and to make suggestions relating to service enhancements; 13. Demonstrable ability to handle confidential data
Text:	Programme Administrator 50111 Click here to go back to search results Apply Now Full Time/Part Time Full Time Post is open to: External and internal candidates Grade 400 Salary Full time starting salary is normally in the range £18,793 to £20,147. With potential progression once in post to £24,591 a year. New staff are eligible to join the University’s new defined contribution pension scheme. Existing staff may continue to receive their current benefits. Additional Information For informal enquiries, please contact Karan Horton at k.horton@bham.ac.uk or 0121 414 4829. Terms and Conditions Support Job Purpose Working under the support and guidance of the Programmes Team Leader, the Programme Administrator is a member of the School’s Student Services Centre, providing professional and proactive administrative support in the delivery of the School’s taught programmes. The Student Services Centre programmes teams have collective responsibility for supporting the School’s programmes and students, with each Programme Administrator having individual responsibility for a particular portfolio of programmes (including its data). The Programme Administrator will work pro-actively to foster effective, flexible and efficient administrative practices with a strong focus on the highest quality student experience across the School, providing co-ordinated services to students and academic staff. The specific duties undertaken by each Programme Administrator will be informed by the specific needs of the allocated portfolio of programmes, but the post-holder will support most aspects of the student life cycle including student recruitment, programme organisation, learning support, student liaison, record- keeping, timetabling, assessments, examinations and student visits. The post holder will provide an effective and efficient delivery of programme support with high levels of customer care being demonstrated at all times. Occasional weekend work may be required (for which advanced notice will be given). The post holder will be expected to contribute to other areas of the School (as and when required) in support of the School’s strategic priorities. Person Specification Essential: 1. Educated to at least Advanced Level (or equivalent qualifications or work experience) and hold at least a GCSE in Mathematics and English at C or above (or equivalent). 2. Demonstrable experience of using Microsoft Office applications and the ability to learn new IT software, including iVLE (Canvas). 3. Competent, conscientious and motivated with a methodical approach to work. 4. Excellent interpersonal, organisational, team working and communication skills. 5. Willing and able to assess and apply own skills, abilities and experience. Being aware of own behaviour and how it impacts on others. 6. Providing the best quality service to all students and staff and to external customers eg., clients suppliers, Being genuine and open long-term relationships in order to drive up service standards. 7. Taking a holistic view and working enthusiastically and with creativity to analyse problems and develop innovative and workable solutions. Identifying opportunities for innovation. 8. Adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being receptive to new ideas. 9. Ability and demonstrable experience of working accurately and paying close attention to detail. 10. Demonstrable ability to prioritise own workload and to complete all tasks accurately even when working to challenging deadlines. 11. Demonstrable ability to manage own workload autonomously and work as an effective team member. 12. Demonstrable ability to provide effective, high quality customer service and to make suggestions relating to service enhancements. 13. Demonstrable ability to handle confidential data. Closing Date 17 Nov 2017 A full job description is available in PDF format http://www.download.bham.ac.uk/vacancies/jd/50111.pdf Apply Now If you do not have Adobe software you can view the full job description by clicking here to download Adobe software free of charge. (This will take you to an external site). Email this vacancy to a friend University of Birmingham, Edgbaston, Birmingham, B15 2TT, UK Tel: 0121 415 9000

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